Frequently Asked Questions
Frequently Asked Questions
I'm interested! What are the next steps?
Please contact the front desk at (949) 220-9700 ext. 301 to discuss by phone or schedule an indoor tour. We’d love to get to know you better, answer any questions you might have, and have the opportunity to introduce you to a few members of our team!
Do you offer private rooms?
Yes, we have single-occupancy and companion rooms. Our rooms also include personal climate control, in-room WiFi, 40″ flat screens with DIRECTV, safety features, and a nurse call speaker for direct communication.
What is your visitor policy?
At NBMC we believe that family and friends play a critical role in our residents’ emotional and physical well-being. Click here for the most current, detailed information regarding available visitation options.
Are activities available?
We offer daily activities for a wide variety of interests. For your convenience, there is an activity calendar posted in the common areas. Please contact the Activities Director for additional information.
What is your dining program like?
At NBMC, we’re proud to offer restaurant-style dining with diets designed by our full-time, in-house Chef. Special care is taken to serve flavorful and appetizing foods. If you have a special request, we will try our best to accommodate your needs. Mechanical diets are available for those with swallowing disorders.
Can I bring in my loved one’s favorite food?
Yes, food can be brought in but it must be consistent with the provision of special diets. Always consult with the Wellness Director before bringing food to residents. Any food kept in the room must be in properly sealed containers.
Do I need to bring in my medications?
No, you do not need to provide medications unless specifically told to do so. Upon admission, we will order your medications using our off-site pharmacy then securely store them on-site to ensure safety.
What type of clothes should I bring?
We encourage you to bring a pair of comfortable shoes and at least seven days worth of comfortable clothing including pajamas and undergarments.
Can I bring personal belongings?
Yes! We encourage you to bring personal items such as family photos, blankets, and decorative items. Anything that will help make your stay more comfortable.
Can we bring a family pet?
We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Newport Beach Memory Care
Attn: ___________________ Room No. _____
Newport Beach, CA 92663
Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand deliver to your loved one residing in our facility. Our email feature is free of charge.
Do you provide on-site salon/barber services?
Yes, we have an on-site salon room and offer women’s and men’s haircuts.
Will my loved one have telephone access?
Yes, please call (949) 220-9700 and we will transfer you to the resident.
Will my loved one have internet access?
Yes, complimentary WiFi Internet is provided for residents and their guests.
Does insurance cover my expenses?
We are a private pay community but accept Long Term Care Insurance and Veterans Aid.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here, and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any questions or concerns please feel free to contact our front desk (949) 220-9700
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third party person NOT employed by the community who comes by periodically to monitor our activities. They are not able to tell our community what to do, but are able to be a voice for a resident with a concern.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
Should you have any questions regarding these matters, please contact the front desk at (949) 220-9700 ext. 300.
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
Get in touch